Terms & Conditions

Salon Terms and Conditions


Punctuality and Courtesy


Arriving late may interfere with your treatment, all appointments will end at their scheduled time so that the next client will not be delayed, and a full charge will be applied. All times stated include preparation of room and client: i.e. 5 minutes at the beginning and end of treatment.


Please arrive 5 minutes prior to treatment if it is your first appointment at the salon as you may be required to complete a personal consultation card, this document is 100% confidential and is used for treatment purposes only.




Please note 24 Hours notice is required for all cancellations, otherwise 50% of the total treatment price will be charged, if we are unable to re-sell the reserved treatment time. Cancellations should be made by calling us on 01938 554705.


Purchase of Retail Products


Beauty products must be paid for in full at time of purchase or ordering. No refunds on products unless faulty.


Prepaid Courses of Treatments


Have a validity of 12 months from date of purchase, unless otherwise stated.


Our Loyalty Reward Card


Our loyalty cards are to reward you for your regular custom. Please ask for further details.


Gift Vouchers


We offer gift vouchers which can be redeemed against any of our treatments or retail products. They are non-refundable and are valid for six months from the purchase date.


Price Alteration


We reserve the right to alter prices without prior notice.




Please note that it is illegal to smoke anywhere in the Salon.


Data Security


Personal details taken from clients during consultation procedures will be kept safe and in the strictest confidence. We would, on occasion like to send you details of open evenings and special promotions. If you would rather not receive these please let us know.


Medical Conditions


Please inform your therapist of any medical condition including pregnancy prior to booking as some treatments may not be appropriate for you.


Mobile Phones


In the interest of comfort of all our clients, please refrain from talking on a mobile phone and ensure it is switched off, or on silent, for the full duration of your time at the salon.




Please understand that we can cannot accommodate children in the treatment rooms and children under 12 must be supervised by an adult in our reception area to maintain a relaxing and calm atmosphere.




Salon Hygiene is, of course, the utmost importance and to achieve optimal cleanliness all our sterilisation equipment is approved by the local Environmental Health Officer. We only use new sterilised disposable needles for each client.




Most credit and debit Cards are accepted, excluding American Express and cheques. All prices include value added tax at a current rate.


Patch Testing


Patch testing required for clients who have never had eyelash tinting, lash lifting and lash extensions. This must be performed at least 24 hours prior to treatment.


Personal Items


Please ensure you retrieve all your personal items before leaving the premises as we cannot be held responsible for lost items.